Finalize purchase

1) Withdrawal

1.1 Returns due to withdrawal are accepted within 7 calendar days after receipt of the merchandise;
1.2 There must be no violation of the packaging/seal or evidence of use of the product, in accordance with the CDC (Consumer Protection Code).
1.3 Delay in delivery. The amount will be refunded upon receipt of the return of the order due to refusal of receipt due to delay in delivery. Tell the delivery person that you no longer want the item due to delay in delivery by the carrier or post office.

2) Payment refund

2.1 The refund of the amount paid will be made within 30 days according to the payment selected during the purchase, and the customer may choose to use the amount on a new purchase;
2.3 The deadline for refunding the amount paid begins upon receipt and verification of the returned product;
2.4 Requests for refund or new shipment in cases of delivery problems can only be made after conclusive information about the loss or theft of the object during transport.

3) tampered packaging

3.1 The product must be checked upon receipt, refusing delivery in case of violation;
3.2 Note on the back of the delivery document that the packaging was damaged.

4) Impossibility of Delivery

4.1 Delivery address incorrectly filled in by the buyer;
4.2 Inaccessible location;
4.3 Absence of person to receive the product after 3 (three) delivery attempts.

5) Product defects

5.1 In accordance with article 18 of the CDC, the company has 30 (thirty) days to resolve the incident from the date of receipt of the product.

Unforeseen events will be analyzed to seek a quick and satisfactory solution.